A British family run company you can trust

Terms & Conditions

What's not included? - Payable Locally

  • Southern Ireland surcharge
  • Continental Europe surcharge.
  • Personal accident insurance (PAI). This is optional, which you will be offered on collection of the car.
  • Excess Waiver Cover: This extra insurance is optional to reduce any excess deductible and can be purchased from the car rental supplier on collection of the vehicle.
  • Fuel: a security deposit is often required for fuel and is usually refunded if the car is returned with a full tank. Please check the fuel policy when you pick up your car.
  • Parking and traffic fines.
  • Additional drivers charges where applicable.
  • Infant seats where applicable
  • Out of hour's charges where applicable.
  • Young drivers charges where applicable.
    Satellite Navigation (GPS).
  • Congestion Charges and Toll Roads
  • One Way Delivery and Collection
  • Period of rental
  • Rental days are based on 24-hour units.
  • If you wish to extend the rental period after collection of the car or if you return the car late, you will be charged locally at the local daily rate, which may be higher than our rates.
  • Should you wish to extend your hire you can contact 1st Direct Vehicle Rental Company who will be happy to inform the car rental companies on your behalf. No refunds are payable on cars returned early.

 Driving licence

  • Drivers must produce a full clean driving licence held for at least one year (or in some cases an international driving licence).
  • Drivers must be at least 21 years of age.
  • Additional surge charge applied to drivers under 25 years of age.
  • In some destinations, drivers must have held a licence for a minimum of 2 years.
  • It is the driver's responsibility to ensure that he/she has the appropriate driving licence.
  • No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements. Please note that if you have a new photo UK ID driving licence you will need to take the paper counterpart with you. Faxed or photocopied licences are not acceptable.

 Prepaid rental vouchers

  • The rental voucher must be presented when picking up your rental car.
  • 1st Direct Vehicle Rental Company cannot be held responsible for rentals rejected if a voucher is not presented, however if you misplace the voucher please contact us we will be happy to send you a new voucher as soon as possible.


  • All customers must produce a valid credit card in the name of the driver upon collection of the car as a form of deposit.
  • Cash deposits or debit cards are not accepted.
  • A deposit is often payable for fuel and is usually refunded if the car is returned with a full tank. If the tank is not full, fuel used will be charged by our local car rental supplier at its prevailing rate. Please check the fuel policy when you pick up your car.
  • Deposits against damage, and a security for the car, are required in most locations and a major credit card can be used for this purpose.

 Car type

  • 1st Direct Vehicle Rental Company is unable to guarantee a particular make or model of car. The car shown on your voucher is for guidance only and may be substituted for an alternative similar or upgraded car (at no extra cost).
  • If you are dissatisfied in any way with the standard of the car booked, you must advise 1st Direct Vehicle Rental Company and our local supplier immediately.

 Mechanical difficulties/accidents

  • In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to our local car rental supplier within 24 hours. You must also complete an accident report form by the end of the rental period.
  • Local police should also be notified immediately in the case of accidents and a signed police report obtained. Full details of third parties should also be obtained.
  • Our local car rental supplier must give authority to repair or replace a vehicle whose name and contact details are shown on your voucher and rental agreement.
  • You should retain copies of all rental documentation in the event an insurance company is involved. Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation.
  • A checkout form must be signed on return of the vehicle. Failure to do so may delay the investigation of disputes regarding insurance excess charges.


  • 1st Direct Vehicle Rental Company aims to resolve complaints within 28 days of receipt. However, some complaints will take longer owing to the nature of the issue and information provided.
  • We would require all relevant documentation and information before pursuing a complaint with our suppliers

 Cancellations and amendments

  • All cancellations and amendments must be reported to 1st Direct Vehicle Rental Company as soon as possible.
  • We will not charge you if you have to cancel or amend a reservation made through us.